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Explore How daruma sakti Keeps Your Data Safe

At daruma sakti, your personal information — from your account details to every transaction you make via DANA, OVO, GoPay and QRIS — is handled with clear rules…

Data collected only for account operationDANA, OVO, GoPay, QRIS transactions logged securelyNo data sold to third partiesRetention periods clearly definedYou may request data deletion at any time
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daruma sakti Explore How daruma sakti Keeps Your Data Safe
PRIVACY CONTACT CHANNELS

Start a Privacy Request With Our Team

If you have a question about how your personal data is handled — or you want to request a copy, correction, or deletion of your information — our privacy support team is reachable around the clock. You can reach us via live chat on the site, send a direct email, or use our in-app ticket form. Our agents, who also assist players from Bandung and across Indonesia, aim to acknowledge every privacy request within 24 hours and resolve it within seven working days.

Team online

Live Chat Support

Available 24 hours a day, seven days a week directly on the daruma sakti site. Start a chat, identify your account, and submit your privacy request — our team logs and tracks every case until it is closed.

Email Privacy Request

Send your data access, correction or deletion request to our dedicated privacy email address. Include your registered account username so we can locate your records promptly and respond within seven working days.

In-App Ticket Form

Log into your daruma sakti account, open the Help section and select Privacy Request from the dropdown. Fill in the details, submit the form, and receive a ticket reference number for tracking your case end-to-end.

HOW WE HANDLE YOUR DATA

Open Your Account With Confidence in Our Practices

We have structured our data practices around six pillars — collection limits, secure storage, access controls, cookie transparency, retention schedules and your right to request changes.

Data Collection Limits

We collect only what is necessary to operate your account — name, email, phone number, device type and transaction references. We do not collect payment credentials, ID scans or location data beyond what Indonesian regulatory requirements specify where local law permits.

Secure Storage

All account records are stored on servers using AES-256 encryption at rest. Access to those servers is restricted to authorised personnel under role-based controls, and access logs are audited monthly to detect any unauthorised activity.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most. You can adjust or withdraw cookie consent at any time through the cookie preference panel in your account settings, without affecting your ability to log in.

Retention Schedules

Active account data is retained for the duration your account remains open. After account closure, we hold transaction logs for five years to meet financial reporting obligations, then delete all personal identifiers. Marketing email preferences are purged within 30 days of opt-out.

Your Right to Request Changes

You may request a full export of your personal data, ask us to correct inaccurate records, or submit a deletion request at any time through the in-app ticket form or via email. We confirm receipt within 24 hours and action the request within seven working days.

Third-Party Sharing Policy

We share data only with payment processors — DANA, OVO, GoPay, QRIS — strictly for transaction verification, and with fraud-screening partners who are contractually bound to our privacy standards. We do not sell, rent or trade your personal information to any marketing entity.

Switch to the Answers You Are Looking For

These are the questions our account holders ask most often about personal data, cookies, payment records and their rights under our Privacy Policy. If your question is not covered here, reach out via live chat or our in-app ticket form and we will respond within 24 hours.

We collect your name, email address, phone number and device type at registration. Once you make a deposit via DANA, OVO, GoPay or QRIS, we log the transaction reference — not your e-wallet login or full account number. No more data than that is collected at sign-up.

We retain transaction logs for five years after account closure to meet financial record-keeping requirements where local law permits. All other personal identifiers — name, email, phone — are deleted within 90 days of a confirmed account closure request submitted through our ticket form.

We share transaction references with DANA, OVO, GoPay and QRIS only to confirm payment status. We use a fraud-screening partner who is contractually bound to our privacy standards. We never sell, rent or pass your personal data to marketing companies or unrelated third parties.

Log into your account, open the Help section and select Privacy Request from the dropdown menu. Alternatively, email our privacy team with your registered username. We acknowledge every request within 24 hours and complete it within seven working days, then send you a confirmation.

We use session cookies to keep you authenticated and analytics cookies to see which sections of the site are used most. You can adjust or remove analytics cookies at any time via the cookie preference panel in your account settings without affecting your ability to log in or make deposits.

No. When you deposit via DANA, OVO, GoPay or QRIS, our payment gateway processes the transfer and returns only a transaction reference ID to us. We never receive, store or have access to your e-wallet password, PIN or full account credentials at any point in the process.

We will notify you by email at the address linked to your account at least fourteen days before any policy change takes effect. The updated policy date is displayed at the top of this page. Continued use of your account after that date means you have acknowledged the updated terms.

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