Reference

Explore Your Legal Rights at daruma sakti

Our legal framework covers your account terms, data rights, and regional access conditions — all written to be clear and actionable for Indonesian users.

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daruma sakti Explore Your Legal Rights at daruma sakti
JALUR KONTAK LEGAL

Open a Legal Query Through Our Direct Channels

Our legal and compliance team is reachable seven days a week between 08:00 and 23:00 WIB. If your question involves account data, policy interpretation, or a formal dispute, choose the channel that fits the urgency and we will respond within the stated window.

Team online

Live Chat Legal

Access our live chat from the account dashboard between 08:00–23:00 WIB daily. Legal queries are routed to a dedicated compliance agent, not a general support queue, so your case stays specific and documented.

Email Hukum

Send formal written queries or document requests to our legal email. We acknowledge receipt within two hours during operating hours and provide a full response within three business days for policy or data-access matters.

Pusat Bantuan Akun

Log into your account on any device and open the Help Centre to file a legal inquiry ticket. Your ticket is time-stamped, assigned a case number, and kept visible in your account history until resolution.

KEAMANAN DAN KEPERCAYAAN

Switch to Secure Account Practices We Enforce Daily

Account security and data stewardship are the operational backbone of our legal commitments.

Enkripsi Data Akun

All account data — including your linked DANA or OVO wallet details — is encrypted at rest and in transit using current industry-standard protocols. No raw payment credentials are stored on our servers after transaction completion.

Kebijakan Retensi Data

We retain account transaction records for a period required by applicable Indonesian regulation, after which inactive data is deleted according to a scheduled purge cycle. You may request your data window in writing through the legal email channel.

Kebijakan Cookie

Our site uses functional and analytics cookies. A cookie preference panel is available on your first visit and accessible anytime via account settings. You may withdraw consent for non-essential cookies without affecting your ability to log in or transact.

Hak Akses Pengguna

You have the right to request a copy of all personal data we hold about your account, ask for corrections to inaccurate records, and request deletion where local law permits. Submit these requests via our legal email for formal processing.

Keamanan Login

Two-step verification is available for all accounts and strongly encouraged. If a suspicious login is detected on your account, the session is flagged and you receive an alert via your registered email within minutes of the event.

Kontak Petugas Perlindungan Data

Our Data Protection Officer is reachable through the legal email channel. For formal data-rights requests, include your registered account email and a description of the request so the correct records can be pulled efficiently.

Browse Answers to Common Legal Questions

These are the policy questions our Indonesian account holders ask most often. Each answer reflects our current terms — if something has changed recently, the account portal always carries the version-dated document for you to cross-check.

Access depends on local law. All Indonesian provinces fall under the same national-level account terms, but specific features may be subject to additional regional conditions. Check the eligibility section inside your account settings for current status.

Send a written request to our legal email with your registered account address and a description of what data you need. We confirm receipt within two hours and deliver the data package within three business days where local law permits.

Yes, where local law permits, you may request deletion of personal data tied to your account. Transactional records required under Indonesian regulation must be retained for the legally mandated period before deletion can be completed.

Raw payment credentials from GoPay or QRIS are not stored on our servers after a transaction completes. Only a reference token required for dispute resolution is retained, encrypted, and kept for the legally required retention window.

We send an in-account notification and, where applicable, an email to your registered address whenever terms are updated. The dated version history is also available in the account portal so you can compare the previous and current versions directly.

Formal disputes should be submitted via our legal email channel with your case details and account reference. A compliance agent reviews the submission and provides a written response within three business days of acknowledgment.

Open the cookie preference panel from account settings at any time to adjust or withdraw consent for non-essential cookies. Functional cookies required for login and DANA, OVO or QRIS transaction processing cannot be disabled without affecting those features.